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Key messages

Using information and communication technologies in adult literacy education: New practices, new challenges

Using a case study approach, this report examines the interaction between new and emerging digital technologies, adult learning and literacies for both educators and learners.

  • The findings from this study suggest grounds for rethinking how to further adult literacy education and how it is labelled.
  • The study illustrates that it makes little sense to continue to think and talk about literacy practices and the use of information and communication technologies as if they were separate activities: literacy education is equally and simultaneously digital literacy education.
  • Adult literacy educators need to understand the new reality of contemporary communication so that they can produce learners who are prepared to contribute actively, critically and responsibly to a changing society that is mediated by the use of information and communication technologies.
  • The case study analysis revealed that adult literacy learners need and want a broader technology curriculum than is currently available to them; in particular, they require information and communication technology 'lifeskills' such as online banking and internet searching information. Many adult literacy educators possess the skills and knowledge that their learners need. However, traditional institutionalised understandings of literacy often prevent the development of learning environments and delivery strategies to provide coherent integrated programs that encompass all literacies-old and new. Adult literacy programs that incorporate digital literacies need to take account of settings, contexts and purposes.
  • Particular attention is required in the adult and community education sector, which is relatively poorly funded and therefore unlikely to be able to respond to the challenge of integrating the use of information and communication technologies in a timely and appropriate fashion. A coordinated, centralised assembling of resources for teaching and learning with these technologies would be invaluable.
  • Because the term 'literacy' is strongly associated with the world of print, it has come to assume the stigma of failure and inadequacy. We need to rethink not only the work of technology-mediated adult literacy education, but also how it is labelled. 'Communication' could usefully replace the word 'literacy' in adult education programs. The advantage would be to focus attention on how the use of information and communication technologies is never divorced from wider communication practices, while at the same time remove the negative impact of the term 'literacy' and its close association with print.

 

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