Work in Progress
Two-dimensional work: Workplace literacy in the aged care and call centre industries
- Item:
- 1478
- Title:
- Two-dimensional work: Workplace literacy in the aged care and call centre industries
- Authors:
- Peter Waterhouse, Crina Virgona
- Publication date:
- 30 June 2004
- Type:
- Research report
- Theme:
- Teaching and learning > Literacy/numeracy > General
- ISBN:
- 1 920895 66 3
A key challenge of Australia's vocational education and training (VET) system is to serve the broad needs of individuals, communities, and industries. This includes the provision of literacy and generic skills which meet the needs of all groups. This study investigates and documents workplace literacy in aged care facilities and call centres, within the context of the changing nature of work which requires a highly literate, responsive workforce. The report acknowledges the effectiveness of training approaches and procedural practices in these industries; however, it points to the VET sector's role to resist narrowing of literacy and generic skills which meet company requirements.
