About the survey
Who funds, conducts and manages the National Student Outcomes Survey
The National Student Outcomes Survey is funded by the Australian Government Department of Education and Training. The Department contracts NCVER to manage the survey and to analyse and publish the survey results. NCVER engages Ipsos to conduct the online survey and telephone interviews and to assist with the reporting of survey findings.
Why the SOS is conducted
The purpose of the survey is to improve the social and economic outcomes of students who undertake VET, help students make informed training decisions, and assist training providers and governments to improve the quality and relevance of the training.
Although participating in the survey is voluntary, your contribution to improving the relevance and quality of VET is greatly valued. It is also important that the results represent all students, even if you didn’t complete your training, your training was only short, or are currently living in another country.
I don't want to participate
If you do not wish to participate, please telephone the Student Outcomes Survey Helpline on 1800 071 219 (free call within Australia) or +61 3 9940 7745 (from outside Australia) or email email@example.com.
The information collected
What information is collected
Your name and contact details are provided to Ipsos by government departments responsible for training and by the Unique Student Identifier (USI) Office via a secure file exchange portal. Your contact details are used to invite you to participate in the survey. Ipsos works with a small number of external service providers to administer the National Student Outcomes Survey. Companies providing printing, email distribution services and data processing services will be provided with your contact information for the sole purpose of administering the survey. All companies contracted by Ipsos comply with the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Ipsos does not give your name or contact details to NCVER, only a de-identified data set of all the information collected. Ipsos and the companies providing printing, email and data processing services destroy records of your name and contact details at the conclusion of the survey.
Other information collected through the survey relates to your satisfaction with the training, educational qualifications, additional study and work situation. There are some optional questions about ethnicity and health. This information is defined under the Privacy Act 1988 as ‘sensitive personal information’ and is collected to improve the quality and relevance of training for all students.
Responses to the survey will be linked with demographic and training data provided by your training provider. This allows the questionnaire to be shortened as we do not need to ask specific details about you or your training.
Where your information is held
Ipsos stores your personal information on secure servers located within Australia. Email reminders may be routed via an Ipsos server located outside of Australia. After your de-identified information is provided by Ipsos to NCVER, the data are also stored by NCVER within Australia with appropriate levels of security.
Use and disclosure of the collected information
The main purposes for which data from the survey are disclosed and used are to:
- facilitate statistics and research relating to education;
- understand how the VET market operates, for policy, workforce planning and consumer information; and
- administer VET.
The data are disclosed for the above purposes to the following recipients and in the following manner.
- NCVER publishes the data at the aggregate level and, on written request, may disclose aggregate or de-identified unit record data to Commonwealth and state/territory government education and training departments. These government departments may also request unit record data containing student identifiers. Such requests are assessed on a case-by-case basis and are only provided under strict terms and conditions.
- Commonwealth and state/territory government education and training departments may publish the data at the aggregate level, and the Australian Government Department of Education and Training also publishes aggregate data from domestic students on their MySkills website for access by students, the public and training providers.
- NCVER may provide summary reports to training providers that show aggregated responses for their domestic students, and training providers may publish this information on their own websites.
Protection and management of your information
The Australian Government Department of Education and Training, NCVER, Ipsos, and the USI Office manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles introduced by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Any person in the European Union (EU) who participates in this survey is considered to have opted in by their own choice, and should be aware that while NCVER fully complies with the Australian Privacy Act and Australian Privacy Principles, including the Notifiable Data Breaches Act, which have similar requirements to the EU General Data Protection Regulation (GDPR), may not at this time, comply with all GDPR requirements.
For more information on how your personal information is managed, protected, and used please refer to the Privacy Policies of the Australian Government Department of Education and Training, NCVER, Ipsos, and the USI Office.
Full details of each are displayed on the respective websites:
For general queries about the survey, please contact the Student Outcomes Survey Helpline on 1800 071 219 (free call within Australia) or +61 3 9940 7745 (from outside Australia) or email firstname.lastname@example.org. This includes queries or complaints concerning your personal information, or if you wish to request access to or correction of your personal information. Correction of your personal information can only be made while the survey is being conducted as your name and contact details are destroyed once the survey is concluded.
More information on the survey and prize draw
For further information on: