The 2020 National Student Outcomes Survey: Privacy collection notice

10 June 2020

About the survey

Who funds, conducts and manages the National Student Outcomes Survey

The National Student Outcomes Survey (SOS) is funded by the Australian Government Department of Education, Skills and Employment (Department). The Department contracts NCVER to manage the survey, analyse and publish the survey results. NCVER engages The Social Research Centre (SRC) to conduct the online survey and telephone interviews and to assist with the reporting of the survey findings.

Why the SOS is conducted

The purpose of the survey is to gather information to improve the social and economic outcomes of students who undertake vocational education and training (VET), help students make informed training decisions, and assist training providers and governments to improve the quality and relevance of the training.

Survey participation

Although participating in the survey is voluntary, your contribution to improving the relevance and quality of VET is greatly valued. It is also important that the results represent all students, even if you didn’t complete your training, your training was only short, or are currently living in another country.

I don't want to participate

If you do not wish to participate, please telephone the Student Outcomes Survey Helpline on 1800 413 992 (free call within Australia) or +61 3 8354 3629 (from outside Australia) or email soshelpdesk@srcentre.com.au.

The information collected

What information is collected

Your name and contact details are provided to SRC by government departments responsible for training, by the Office of the Student Identifiers Registrar (OSIR) or by NCVER via a secure file exchange portal. Your contact details are used to invite you to participate in the survey. SRC works with a small number of external service providers to administer the National Student Outcomes Survey. Companies providing printing and email distribution services will be provided with your contact information for the sole purpose of administering the survey. All companies contracted by SRC comply with the Privacy Amendment (Enhancing Privacy Protection) Act 2012. On completion of the survey fieldwork, SRC does not give your name or contact details to NCVER, only a data set of all the information collected. Please note that NCVER can identify you from the data set collected, notwithstanding that your name or contact details will not be provided to NCVER by SRC. SRC and the companies providing printing, email and data processing services destroy records of your name and contact details at the conclusion of the survey.

Other information collected through the survey relates to your satisfaction with the training, educational qualifications, additional study and work situation. There are some optional questions about ethnicity and health. This information is defined under the Privacy Act 1988 as ‘sensitive information’ and is collected to improve the quality and relevance of training for all students.

Responses to the survey will be linked with demographic and training data provided by your training provider. This allows the questionnaire to be shortened as we do not need to ask specific details about you or your training.

Where your information is held

SRC stores your personal information on secure servers located within Australia. After your information is provided by SRC to NCVER, the data are also stored by NCVER within Australia with appropriate levels of security.

Use and disclosure of the collected information

The main purposes for which data from the survey are disclosed and used are outlined in the National VET Data Policy and summarised below.

  • To facilitate statistics and research relating to education;
  • To understand how the VET market operates, for policy, workforce planning and consumer information; and
  • To administer VET.

The data are disclosed for the above purposes to the following recipients and in the following manner.

  • NCVER publishes the data at the aggregate level and discloses aggregate, de-identified or identified unit record data to Commonwealth and state/territory government education and training departments.
  • Commonwealth and state/territory government education and training departments may publish the data at the aggregate level, and the Australian Government Department of Education, Skills and Employment also publishes aggregate data from domestic students on their MySkills website for access by students, the public and training providers.
  • NCVER may provide summary reports to training providers that show aggregated responses for their domestic students, and training providers may publish this information on their own websites.

Protection and management of your information

The Australian Government Department of Education, Skills and Employment, NCVER, SRC, and OSIR manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles introduced by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Any person in the European Union (EU) who participates in this survey is considered to have opted in by their own choice, and should be aware that while NCVER fully complies with the Australian Privacy Act and Australian Privacy Principles, including the Notifiable Data Breaches Act, which have similar requirements to the EU General Data Protection Regulation (GDPR), may not at this time, comply with all GDPR requirements.

For more information on how your personal information is managed, protected, and used please refer to the Privacy Policies of the Australian Government Department of Education and Training, NCVER, SRC, and the OSIR.

Full details of each are displayed on the respective websites:

The Australian Government Department of Education, Skills and Employment's privacy policy

NCVER's privacy policy

SRC’s privacy policy

OSIR's privacy policy

Further information

Who to contact

For general queries about the survey, please contact the Student Outcomes Survey Helpline on 1800 413 992 (free call within Australia) or +61 3 8354 3629 (from outside Australia) or email soshelpdesk@srcentre.com.au. This includes queries or complaints concerning your personal information, or if you wish to request access to or correction of your personal information. Correction of your personal information can only be made while the survey is being conducted and only for the purpose of administering the survey as records of your name and contact details are destroyed once the survey is concluded.

More information on the survey and prize draw

For further information on:

The National Student Outcomes Survey

Prize draw terms