This report provides an outline and discussion of the support needs and services required for students to achieve successful outcomes while studying online. The findings of the report are based on a literature review, surveys and follow-up interviews with students studying online and with teachers/co-ordinators delivering online. The focus of the surveys and interviews is on students' expectations of the services either currently provided or required to be provided to ensure their success.
This resource contains practical material to help assessors maintain the quality of their assessment systems. It includes an overview of how registered training organisations can develop a validation or moderation process, and a range of checklists that assessors can use as part of the assessment review process. Also included is a sample of a code of practice for assessors, guidelines for set-up simulated assessment and gathering evidence, and guidelines for training organisations on documenting partners and collaborative assessment arrangements. The resource is designed as a series of strategies with case study examples and scenarios of how particular RTOs have dealt with assessment issues.