This paper explores issues of engagement, response rates, access, confidentiality and security in relation to the Canberra Institute of Technology's move from a paper-based student experience survey to an online survey. It discusses a variety of theories and strategies which will inform the future development and implementation of online student experience surveys, including benefits such as lower costs, ease of administration, fewer errors and quicker data entry. The paper does show, however, that online surveys can have drawbacks such as lower response rates, and require effective promotion and enthusiastic teachers to encourage students to take part.
NCVER