This report provides an outline and discussion of the support needs and services required for students to achieve successful outcomes while studying online. The findings of the report are based on a literature review, surveys and follow-up interviews with students studying online and with teachers/co-ordinators delivering online. The focus of the surveys and interviews is on students' expectations of the services either currently provided or required to be provided to ensure their success.
The focus of this report is on the nature of the uptake of web-based technologies and the quality of teaching and learning that is emerging. The report provides an overview of selected online vocational education and training delivery sites and explores a model for evaluating web-based flexible learning practices.