The findings of a study examining organisational culture and structure in ten public, private, community and enterprise-based Australian registered training organisations is presented in this report. It identifies the ways in which organisational cultures and structures shape what is possible within registered training organisations and how to manage change to build organisational capability.
This report provides an outline and discussion of the support needs and services required for students to achieve successful outcomes while studying online. The findings of the report are based on a literature review, surveys and follow-up interviews with students studying online and with teachers/co-ordinators delivering online. The focus of the surveys and interviews is on students' expectations of the services either currently provided or required to be provided to ensure their success.