Through the experiences of refugees from Bosnia, Iraq and Sudan, this research sought to explore the role multicultural community organisations play in creating important informal networks and learning spaces that connect people from refugee backgrounds to the wider Australian community. In particular, the research sought to identify how such organisations assist refugees in their learning of English language and work skills.
Communication and other literacy skills are vital to public safety organisations. This report investigates the impact literacy levels may have on the ability of volunteers to meet demands for more formal training and assessment. The role of these organisations to develop the skills of people in rural and remote communities is also considered. The research finds public safety organisations are important sites of adult learning, particularly for men. While the introduction of more formalised training presents opportunities, such as building community capacity, challenges also exist. Strategies to overcome potential barriers include developing training and assessment that relates to local situations, adapting training and assessment materials to suit learners, and including hands-on, practical training where possible.