The research investigated the learning preferences of New Apprentices and training preferences of their trainers in the manufacturing, community and retail services sectors, and outlines how this data can be used to inform trainers. The study showed that the preferred workplace features of trainers and New Apprentices in manufacturing were quite different from those in retail and community services. The nature of work and industry shapes what is expected to support learning in any particular workplace. The practicalities of industry workplaces mean that preferences cannot always be met, and hence the expectations of both trainers and New Apprentices need to be clarified early in their working relationship.
This report investigates the conduct of assessments at diploma and advanced diploma levels. It highlights differences between four certificate levels and two diploma levels in terms of the competency standards, assessment environment and assessor skills. The research also identifies a number of actions which can improve the quality of assessments at diploma and advanced diploma levels.