This paper explores issues of engagement, response rates, access, confidentiality and security in relation to the Canberra Institute of Technology's move from a paper-based student experience survey to an online survey. It discusses a variety of theories and strategies which will inform the future development and implementation of online student experience surveys, including benefits such as lower costs, ease of administration, fewer errors and quicker data entry. The paper does show, however, that online surveys can have drawbacks such as lower response rates, and require effective promotion and enthusiastic teachers to encourage students to take part.
Personal care workers in residential care facilities, who make up one in two of the workforce, are the focus of this research. These workers require training because of new work roles linked to new policies and national accreditation standards for residential care facilities. The report identifies how effective skills recognition and training might be provided, drawing on case studies.