This report looks at what helps organisations develop their capability in online learning and what helps them develop a strategic approach to offering and supporting online learning. A multi-stage qualitative process was used to gather data from students, teachers, developers and stakeholders engaged in online learning in four providers drawn from regional areas in three states.
This report provides an outline and discussion of the support needs and services required for students to achieve successful outcomes while studying online. The findings of the report are based on a literature review, surveys and follow-up interviews with students studying online and with teachers/co-ordinators delivering online. The focus of the surveys and interviews is on students' expectations of the services either currently provided or required to be provided to ensure their success.