This report uses four case studies to examine how human resource practices of TAFE institutes have changed to accommodate flexible delivery and the changing roles of staff. It reveals that a whole of organisation customer-service philosophy is a useful basis for flexible delivery and the trend is towards team-based approaches. The detailed findings in this report mirror those in the report 'The impact of flexible delivery on human resource practices: Survey of TAFE managers'.
This report is based on a survey of vocational education and training students who were studying online, as well as discussions with teachers. It describes what makes for a quality online learning experience and provides suggestions for organisations delivering training online.