This report focuses on frontline management and evaluates the development of the Frontline Management Initiative (FMI) which was the first national initiative in Australia designed to support workplace and organisational learning. The considerable evidence of the study shows that the FMI has the capability to extend managerial identity, develop organisational learning and contribute to business growth. The report details the components of the FMI developmental model generated by the more strategic practitioners and making the greatest business impact. The report has been organised into two volumes. The second volume, which comprises the detailed case studies, can be found on the NCVER website.
This report is a companion document to Paradise nearly gained: Volume 1 and provides case studies of companies who used the Frontline Management Initiative (FMI). It provides a rich picture of the FMI diversity and developmental activity in a wide range of organisations. It enables practitioners to scan the variety of options and issues involved, and to customise the FMI to their unique organisational situation.