A key challenge of Australia's vocational education and training (VET) system is to serve the broad needs of individuals, communities, and industries. This includes the provision of literacy and generic skills which meet the needs of all groups. This study investigates and documents workplace literacy in aged care facilities and call centres, within the context of the changing nature of work which requires a highly literate, responsive workforce. The report acknowledges the effectiveness of training approaches and procedural practices in these industries; however, it points to the VET sector's role to resist narrowing of literacy and generic skills which meet company requirements.
This report is based on interviews with workers who have lost their jobs due to changes in the workplace and are thus 'displaced workers'. It investigates how generic skills are perceived and valued by these workers, where they acquired their generic skills and what the implications of this are for teachers and trainers in the workplace and in registered training organisations. The study finds that the workplace is the most important influence on the development of generic skills and therefore teachers and trainers in formal education settings have to create opportunities for skill development through experiential learning in workplaces. The report is published in two volumes. Volume 1 is the main report and volume 2 contains the appendices and is available in PDF format only.
This volume is a companion to 'Making experience work: Generic skills through the eyes of displaced workers - Volume 1'. The detailed report of the project is contained in volume 1 while volume 2 contains the appendices.